At wib4d, your privacy is not an afterthought — it is engineered into every layer of our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your own information as a player based in Indonesia.
Our Privacy Commitments
Six core principles that govern every data decision we make — from your first registration through every transaction on our platform.
Summary: This Privacy Policy ("Policy") describes how wib4d ("wib4d", "we", "us", "our") collects, processes, stores, and protects personal data provided by players ("you", "your") who register, access, or use any service on the wib4d Platform at https://wib4d.bet. By creating an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions.
wib4d operates the online casino and sports betting platform accessible at https://wib4d.bet (the "Platform"). wib4d is the data controller responsible for the personal data you provide to us during registration, verification, and ongoing use of our services. For all data-related enquiries, our designated point of contact is reachable at .
wib4d is a dedicated English-language platform designed for the Indonesian market, serving players across Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and other cities throughout Indonesia. All banking integrations on the Platform use Indonesian Rupiah (IDR / Rp) and are connected to Indonesian financial institutions including BCA, BRI, BNI, Mandiri, CIMB Niaga, and Bank Permata, as well as local e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja.
wib4d collects personal data across the following categories, depending on how you interact with the Platform:
Full legal name, date of birth, nationality, and copies of government-issued identification documents (such as KTP, SIM, or passport) collected as part of our Know Your Customer (KYC) verification process. This data is required to confirm that you are at least 21 years of age and are the registered account holder.
Email address, Indonesian mobile telephone number, and residential address. These are collected at registration and used to communicate account notifications, security alerts, withdrawal confirmations, and — where you have opted in — promotional communications.
Bank account numbers, e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records, and account balance history. wib4d does not store full card numbers. Financial data is processed exclusively for the purpose of facilitating deposits, withdrawals, and fraud prevention.
IP address, browser type and version, device type, operating system, session timestamps, and approximate geographic location derived from your IP address. This data is collected automatically when you access the Platform and is used for security monitoring, fraud detection, and platform performance optimisation.
Game session records, bet history, wagering amounts, game outcomes, and bonus usage. Gameplay data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
Records of your communications with our customer support team via live chat, email, or any other support channel. These records are retained to ensure continuity of service and to assist in resolving disputes or complaints.
What we do not collect: wib4d does not collect racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, or data concerning health or sexual orientation. We do not knowingly collect data from persons under 21 years of age.
The majority of personal data wib4d holds about you is provided directly by you when you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support, or participate in a promotional offer.
Technical data (including IP address, device fingerprint, session logs, and cookie identifiers) is collected automatically as part of the Platform's normal operation whenever you visit the wib4d website or use our mobile application. This collection is performed using server-side logging and client-side analytics technologies.
In certain circumstances, wib4d may receive data about you from third-party sources to supplement the information you have provided directly. These sources include:
wib4d uses personal data for the following clearly defined purposes:
| Purpose | Data Categories Used | Basis |
|---|---|---|
| Account registration and maintenance | Identity, Contact | Contract performance |
| Age and identity verification (KYC) | Identity, Contact | Legal obligation |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| Fraud prevention and AML compliance | Identity, Financial, Technical | Legal obligation / Legitimate interest |
| Customer support and complaint handling | Identity, Contact, Communications | Contract performance |
| Responsible gaming monitoring | Gameplay, Financial | Legal obligation / Legitimate interest |
| Platform security and performance | Technical | Legitimate interest |
| Promotional communications (opt-in only) | Contact, Gameplay | Consent |
| Legal compliance and regulatory reporting | All categories as required | Legal obligation |
wib4d does not use your personal data for fully automated individual decision-making that produces significant legal or similarly significant effects on you, except where strictly necessary for fraud prevention. Where such automated processing does occur, you have the right to request human review of any decision made about your account.
wib4d processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
wib4d shares personal data with a limited number of trusted third-party service providers who assist in delivering the Platform's core functionality. These include payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja), identity verification partners, cloud hosting providers, cybersecurity and fraud-detection services, and customer-support tooling providers. All such providers are bound by data processing agreements that restrict their use of your personal data to the specific services they are contracted to perform.
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive session-level technical data (such as a pseudonymous session token, stake amount, and game outcome) necessary to deliver and settle game rounds. These providers do not receive your full identity or financial data.
wib4d may disclose personal data to governmental or regulatory authorities, law enforcement bodies, or courts where required to do so by applicable law, by a valid court order, or by the terms of our international gaming licence. In such circumstances, wib4d will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permitted, notify you of the disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of the wib4d business, personal data held by wib4d may be transferred to the acquiring entity as part of that transaction. We will notify affected players via their registered email address before any such transfer takes effect and will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.
wib4d does not sell, rent, or otherwise commercially transfer your personal data to unrelated third parties for their own marketing or commercial purposes. This is an absolute commitment.
wib4d's primary operational infrastructure is hosted in data centres located in Asia-Pacific regions. Some of our third-party service providers may process personal data in jurisdictions outside Indonesia. Where such international transfers occur, wib4d ensures that appropriate safeguards are in place to protect your data, including:
If you would like further information about the specific safeguards applied to any particular international data transfer, please contact us at .
Cookies are small text files placed on your device by a website when you visit it. They enable the website to recognise your device on subsequent visits, remember your preferences, and provide functionality that depends on session continuity (such as keeping you logged in to your account).
wib4d uses the following categories of cookies on its Platform:
You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all or certain types of cookies. Please note that disabling strictly necessary cookies will impair your ability to log in to your account and use the Platform's transaction features. Instructions for managing cookies in common browsers are available via each browser's help documentation.
wib4d retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal obligation to retain data for a longer period. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Licensing obligation / AML compliance |
| KYC identity documents | Duration of account + 5 years | Legal obligation (AML / age verification) |
| Financial transaction records | Duration of account + 7 years | Financial record-keeping requirements |
| Gameplay and bet history | Duration of account + 3 years | Dispute resolution / regulatory audit |
| Customer support communications | 3 years from last interaction | Complaint handling / quality assurance |
| Technical / security logs | 13 months | Fraud detection / incident response |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of consent obligation |
When data reaches the end of its applicable retention period, it is securely deleted or anonymised so that it can no longer be linked back to any individual player.
As a player whose personal data is processed by wib4d, you hold the following rights in relation to that data. To exercise any of these rights, please contact us at with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and provide a substantive response within five business days.
You have the right to request a copy of the personal data wib4d holds about you, together with information about why we hold it, who it has been shared with, and how long we intend to retain it. This is commonly referred to as a Subject Access Request (SAR).
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. For certain data types (such as your registered name and date of birth), supporting documentation may be required to verify the correction.
You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to overriding legal retention obligations; for instance, we are required to retain KYC and financial data for at least five years by our licensing terms.
You may request that wib4d restricts the processing of your personal data (i.e., continues to store it but ceases to use it) while a data accuracy dispute is resolved, while you have objected to processing pending verification of our legitimate interests, or where processing was unlawful but you prefer restriction to erasure.
Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
You have the right to object at any time to processing of your personal data that is based on wib4d's legitimate interests, including profiling for responsible gaming purposes. You also have an absolute right to object to processing of your personal data for direct marketing purposes, at which point we will cease all marketing communications immediately.
Where wib4d makes decisions about your account through fully automated processing (including fraud risk scoring), you have the right to request human review of that decision, to express your point of view, and to contest the outcome.
Exercise Your Rights: Email with subject line "Data Rights Request". Include your registered account username and a brief description of your request. Identity verification may be required before we can action your request to protect against fraudulent data access attempts.
The wib4d Platform is strictly intended for adults aged 21 years and above. wib4d does not knowingly collect, process, or store personal data from any person under the age of 21. If we discover that a person under 21 has registered an account or provided us with personal data, we will immediately close the account, delete the associated personal data, and — if applicable — return any deposited funds to the payment source from which they originated.
Parents and guardians are strongly encouraged to use internet parental-control software to prevent minors from accessing online gambling websites, including wib4d. If you believe a minor in your household has accessed the Platform, please contact us immediately at .
wib4d implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your own account credentials and for logging out of your account when using shared devices.
The wib4d Platform integrates third-party services to deliver its full range of functionality. While wib4d takes care to select reputable, privacy-conscious partners and to bind them contractually to appropriate data protection standards, wib4d is not responsible for the independent privacy practices of those third parties.
Third-party integrations currently active on the Platform include game content delivery networks operated by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft; payment gateway services operated by BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja; and cloud hosting and content delivery infrastructure providers.
Each of these third parties operates under its own privacy policy. We encourage you to review the privacy documentation of any third-party service you interact with directly — particularly your chosen Payment Method provider — to understand how they handle your financial data independently of wib4d.
wib4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services offered on the Platform. When material changes are made, we will notify registered players via their registered email address and post a prominent notice on the Platform homepage. The updated Policy will carry a revised "Last Updated" date at the top of this page.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the Platform and may close your account in accordance with the Account Closure provisions in our Terms & Conditions.
Stay Up to Date: We recommend bookmarking this page and checking it periodically. Significant changes to your rights or to how we use your data will always be communicated with at least seven calendar days' advance notice before taking effect.
For all questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact the wib4d data protection team through the following channel:
If you are not satisfied with the outcome of a privacy complaint raised with wib4d's support team, you may escalate the matter by emailing with the subject line "Formal Privacy Complaint" for review by senior management.
You now know exactly how we protect your data. Join thousands of players across Jakarta, Surabaya, Bali, and beyond — and experience Indonesia's most trusted online casino and sportsbook platform.